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FAQ

Q: When will it be facebook live?
🅰️: There are 2 live facebook live time slots, at 3.00PM & 8.00PM every day. If there is any changes, we will make an annoucement in our facebook pages.

Q: How to place an order/add an order?
🅰️: Because it is a system base order, you can go to our live broadcast or related posts to leave a message with the correct keywords (code number + quantity) to place an order. System will automatically send the reserved link to your messenger. So there is no need to wait for the reply from the customer service

Q: How to check the order? Has it been successfully retained to the costume?
🅰️: You can tap on 'Pay Now' on messenger to check order details and total amount

Q: How to make payment? What are the payment methods?
🅰️ ：✅Online Payment-
Click the link below to view the instructional video
Warm reminder: We now support DUIT NOW payments. Online payment orders using the system will be processed faster
🅰️: ✅ Dear who don’t know how to use Online Payment don’t need to worry, you can refer to the payment steps below-
Step 1: Click on the Payment link, the successful bidder will show the payment link link in the system
Step 2: Check whether the total amount of the order and the items are correct
Step 3: Check whether you need to remit the shipping fees

Q: How to calculate the freight?
🅰️: 🚛 KL / SELANGOR shipping rates will be RM15
🅰️: 🚛 WEST Malaysia shipping rates will be RM30

Q: How long will the package be received after the remittance?
🅰️: KL / SELANGOR order will be sent out within one to three working days (except Saturdays, Sundays/public holidays) after the remittance is recorded
🅰️: WEST Malaysia order will be sent out within three to seven working days (except Saturdays, Sundays/public holidays) after the remittance is recorded
Warm reminder: If your order has not been received after the above deadline, please contact customer service and provide an accurate order number

Q: When will the customer service reply to the message?
🅰️: As everyone has been very support recently, the amount of information has been increasing rapidly. The customer service may need to reply to your message within 1-2 days, and the message should be typed once as much as possible. Please rest assured, your customer service will solve your problems, and sincerely everyone can wait patiently for the customer's reply.

Q: What should I do if I receive stale/problematic products?
🅰️: Please provide accurate product name, so we can resend the item to you