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Return Policy

After Sales


Should you have any question with regards of direction of use ofthe product, the service that we provided, any question please contact us atFacebook page (https://www.facebook.com/foodclubcentury) or Whatsapp+6012-6842689 or email us at info@foodclubcentury.com 

Facebook Page estimated reply time: within 1 hour everydayexcept public holiday

Whatsapp / email estimated reply time: within 1 working day

 

Return and Refund Policy

All products sold are NOT RETURN AND REFUNDABLE except forquality defective. If there is quality defective, kindly refer to the PRODUCTDEFECTS section below for new product shipment.

 

Product Defects

1. All parcel will be packed in Styrofoam box. If the product isnot in good condition when you receive, please send to our customer service. 

    a. Take a photo of your consignment note andthe parcel.

    b. Send us the photos and we will ship/ compensate a new item within 1-3 working days.

2. If you found that the product received isn't same with whatyou ordered,

     a. Take a photo of the defect product andsend to our customer service.

     b. If we are shipping the wrong product toyou, you can returned back and we will send out the exact product to you within1-3 working days.


Contact Us

If you haveany questions or suggestions about our Privacy Policy, do not hesitate tocontact us.